LPM Virtual Services, LLC   


Building Bridges & Forming Futures

Tax Support

What to Expect As An Agent


  • Interact with customers via phone focusing on software navigation questions as well as assisting customer with locating prior year's returns and amendments
  • Serve as ambassador for the client; take a caring and empathetic approach to customer interactions and/or escalation to a higher        level of expertise.
  • Document all issues, resolution and follow up actions
  • Handle technical support questions via phone, with and/ or without video capability. (Video support is a requirement of 1 level of   tax support)
  • Assist general customers, small accounting firms or large accounting firms.
  • Research, analyze and determine an appropriate course of action for client  customers


Capabilities of Top Performing Agents for this Program


  • Deliver fluent written and verbal English
  • Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations
  • Skill and efficiency in writing and verbal communication
  • Knowledgeable, friendly and eloquent customer service
  • Ability to work via phone and/or video chat as required.


Equipment Requirements

 

 

PC Requirements:

Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher. 

4 GB of RAM or better

USB VoIP Headset.

Windows 7, 8, 8.1 or Windows 10

Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

 

MAC Requirements:

Macs must have an Ethernet port

Mac Book Air and Mac USB-C ports will not be supported

Boot Camp and a licensed version of Windows (Windows 7, 8, 8.1 or 10) MUST be installed. Please note that Arise Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and/or Windows or any questions related to it.

64 GB total Hard Drive or higher. 

4 GB of RAM or better

Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

 

**Any other equipment needed will be advised of upon enrollment**

**Agents are required to video chat with customer with one level of support for this client. **

**Camera is provided to all agents from this client**

 

Available Hours

7 days per week

**This is a seasonal client from January-May**

Monday through Friday:

8:00 AM – Midnight EST 

 

Client requests agents service 20 hours per week, (4 hours) required on a Saturday or Sunday or a combination of both.

 

Starting Pay: $14.00 per hour (General Customer Support video required)

Starting Pay: $12.00 per hour (Large Accounting firms Support NO video required)

Starting Pay: $10.00 per hour (Small to Mid sized Accounting Firms Support NO video required)