LPM Virtual Services, LLC   


Building Bridges & Forming Futures

Energy Supplier Company

What to Expect As An Agent

 

  • Review, analyze and respond to customer billing

inquiries

  • Up-sell eligible customers home warranty solutions
  • Resolve customer issues or questions
  • Processing payment deferrals and installment plans
  • Attempt to save customers who may be moving,

unhappy with the plan or current rate

  • Quickly identify customer needs in first few minutes of

the call to offer the appropriate plan

  • Accurately enroll the customer in the correct plan
  • Strive to resolve the customer issues on the first call
  • Demonstrate knowledge of client processes and

policies

  • Build trust and rapport with the customer through

clear, respectful interaction

  • Always strive to ensure that overall customer satisfaction

remains high, while resolving issues

  • Understand “client call flow” and state Utility regulation
  • Ensure no Public Utilities Commission Complaints are

filed

  • Ensuring that no customer has a Lights Turned Out

In Error (LOIE) situation


Capabilities of Top Performing Agents for this Program


  • Deliver fluent written and verbal English
  • Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations
  • Skill and efficiency in writing and verbal communication
  • Knowledgeable, friendly and eloquent customer service
  • Complete weekly certification courses to maintain knowledge in client products and services.


Equipment Requirements

 

 

PC Requirements:


Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher. 

4 GB of RAM or better

USB VoIP Headset.

Windows 7, 8, 8.1 or Windows 10

Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

 

 

MAC Requirements:

 

Macs must have an Ethernet port

Mac Book Air and Mac USB-C ports will not be supported

Boot Camp and a licensed version of Windows (Windows 7, 8, 8.1 or 10) MUST be installed. Please note that Arise Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and/or Windows or any questions related to it.

64 GB total Hard Drive or higher. 

4 GB of RAM or better

Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

 

**Any other equipment needed will be advised of upon enrollment**

 

Available Hours

7 days per week

365 days per year Monday through Friday:

10:00 AM – 10:00 PM EST 

 

Client requests agents service 20 hours per week, (5 hours) required on a Saturday or Sunday or a combination of both.

 

Starting Pay: $11.50 per hour