|Posted on April 17, 2020 at 8:20 PM||comments (0)|
In the midst of the new coronavirus pandemic, many companies are implementing voluntary or mandatory work-from-home policies. That means lots of us are dealing with an unusual challenge: working from home for the first time, full-time.
Even if you’ve done it before, working from home because of coronavirus might feel like a whole new world: It’s probably sudden. It might be for an extended period of time rather than a day here and there (and you’re not at ...Read Full Post »
|Posted on April 15, 2020 at 1:30 AM||comments (0)|
This article explains how customer service has changed into
customer care. The successful restaurants always knew this.
As I waited for an answer to my VCR inquiry from a stereo company, the recording stated a “customer care” representative would be available shortly. At that moment, I realized it’s finally catching on everywhere. With aging baby boomers, world events and additional pressures in today’s so...Read Full Post »
|Posted on April 14, 2020 at 4:25 PM||comments (0)|
Below are six steps that you can take to continue to raise your own standards of excellence. These steps will make it easier than ever to stand out, be noticed, and have greater levels of success and satisfaction.
Recognizing that the time had come to replace our hot water heater, my wife called our plumber to schedule an appointment. She placed the call at about 11 a.m. When the agent asked, “Would you be available between one and three?...Read Full Post »
|Posted on April 14, 2020 at 3:10 PM||comments (0)|
Do you provide a service to your customers? You do, if you do any type of work. Are you interested in setting yourself apart from the pack? If so, you can make more money as long as you are committed to providing service that goes above and beyond what is expected.
Are you a stickler about receiving top notch customer service? Do you routinely "come through" as a provider of exemplary services to your customers? Chances are you have been...Read Full Post »
|Posted on April 14, 2020 at 11:35 AM||comments (0)|
We all think we know how to listen, yes? The fact is that very few people know how to truly listen. In our earnestness to serve, we get pulled out of a conversation by preparing for the answer while the other person is still talking. We wait for a pause and when the person takes a breath, we jump in to improve or remedy the situation.
When you listen to a customer (or co-worker, spouse, significant other), your brain is constantl...Read Full Post »
|Posted on April 14, 2020 at 9:50 AM||comments (0)|
Customer service is a very important part of any business. It can be the determining factor when some one is considering a return visit to your business.
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different?
Why is it that when...Read Full Post »